Intake / BPO

We’re an intake center designed to handle the hundreds of calls, chats, and website form submissions received by your law firm every day. With custom scripts based on your law firm’s intake criteria, we serve as a seamless extension of your intake team. When you choose us as your legal intake answering service, you’ll enjoy the benefits of:

WHAT WE OFFER

Intake / BPO

INTAKE FOR PERSONAL INJURY, MVA, AND MASS TORT

Bilingual intake specialists who undergo a rigorous training program

Text client communication

Intake reports

Email client communication

Complete recordings of all calls to ensure accuracy, professionalism, and attention to detail

E-Retainer execution

Customizable service, including the ability to set thresholds for urgent and standard calls

Appointment scheduling

Easy access to trending reports of after-hours calls

Spanish language support

We will act as an overflow and after-hours resource to your firm’s in-house call center

Software integration

We will handle large television marketing campaigns 24/7

Online lead generation through FB and Google

Web form submission response – Outbound calling

20-30 % signed case ratio